Solutions Delivery Manager

The role

You will lead onboarding and end-to-end implementation for new enterprise customers. You will configure the product to solve customer problems and manage projects across many customers.

What you will do

• Lead onboarding for new enterprise customers
• Lead end-to-end implementation for new enterprise customers
• Build out customer processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders
• Proactive project management across many customers
• Delegate and oversee project-related activities to supporting solutions and technical consultants
• Collaborate with product and engineering teams to determine customer request support
• Continuously improve post-sales processes

Required qualifications

• 6+ years experience in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Experience leading enterprise-wide P2P or ERP implementations
• Fantastic communication skills
• Extreme attention to detail
• Experience working with product and engineering teams
• Ability to push back and still make people happy
• Very comfortable with software configuration

Nice to have

• Technical skills

Benefits

• Start-up equity
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.