GTM Strategy & Operations Manager

The role

You will be the primary business partner to the Customer Success organization. You will own operating rhythms, models, and metrics to determine how the team covers, retains, and grows the customer base.

What you will do

• Lead day-to-day operations and long-term planning including book design, rebalancing, segmentation, metrics, and reporting.
• Act as a strategic thought partner for post-sales leadership and executives.
• Run the operating rhythm including book reviews, renewal forecast calls, at-risk and churn reviews, QBRs, and leadership syncs.
• Work across Sales, Marketing, CS, Product, and Finance to drive strategic initiatives.
• Use SQL, spreadsheets, and BI tools to structure analysis and uncover insights.
• Own special projects such as building renewal forecast processes or redefining health score systems.

Required qualifications

• 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, investing, or a similar high-performance environment.
• Strong analytical and modeling skills.
• Fluent in Excel/Sheets.
• Can write SQL or is willing to learn.
• Deep understanding of the post-sale customer lifecycle and SaaS business models.
• Knowledge of retention and expansion metrics (NRR, GRR, churn), account health and CSM/Solutions Consultant coverage models, and implementation/time-to-value velocity.
• Experience working closely with RevOps systems like Salesforce, Gong, Superset and others.
• Excellent written and verbal communication.
• Attention to detail.
• High bias for action.
• Technically inclined.
• A collaborative mindset.

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Catered lunches & dinners for SF or NY employees
• Commuter benefit
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the company

Zip is the AI platform for enterprise procurement. The company is backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator.