Commercial Account Manager

The role

You will act as a trusted advisor and product consultant to deliver ROI through renewal and upsell cycles. You will manage current customers on multi-year contracts and negotiate renewal contracts.

What you will do

• Partner with the Customer Success team to monitor health scorecards and identify customer needs.
• Solution Zip to meet customer pain points.
• Negotiate all facets of renewal contracts.
• Develop win/win negotiation strategies to maximize contract value.
• Provide regular and accurate updates on renewal status to management.
• Manage current customers on multi-year contracts to ensure customer value realization.
• Become a product expert to be demo ready.
• Become a procurement expert.
• Use sales intelligence and engagement solutions to prospect and manage deal cycles.
• Help shape the sales process.

Required qualifications

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills including sales, Account management, and customer service
• Self-driven
• Organized, efficient with time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach

Benefits

• Start-up equity
• Health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• ClassPass membership
• Monthly commuter benefit
• Team building events & happy hours
• Home office stipend
• Phone/internet reimbursement
• Paid parental leave
• Employee Assistance Program (EAP)
• Unlimited AI token usage

Before you apply

• Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation.

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is recognized by Forbes Fintech 50, Fast Company, Inc., and LinkedIn.