Commercial Account Manager

The role

You will act as a trusted advisor and product consultant to deliver ROI through renewal and upsell cycles. You will manage current customers on multi-year contracts and negotiate renewal contracts.

What you will do

• Partner with the Customer Success team to monitor health scorecards and identify customer needs.
• Solution Zip to meet customer pain points.
• Negotiate all facets of renewal contracts.
• Develop win/win negotiation strategies to maximize contract value.
• Provide regular and accurate updates on renewal status to management.
• Manage current customers on multi-year contracts to ensure customer value realization.
• Become a product and procurement expert.
• Use sales intelligence and engagement solutions to prospect and manage deal cycles.
• Help shape the sales process.
• Build team culture and bring best practices to the organization.

Required qualifications

• 2+ years of technology SaaS experience
• Experience selling to procurement, finance, legal
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts
• Customer management skills including sales, Account management, and customer service
• Self-driven
• Organized, efficient with time, and an excellent communicator
• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach

Benefits

• Start-up equity
• Full health, vision & dental coverage
• Team building events
• Flexible PTO
• Apple equipment plus home office budget
• 401k plan

About the company

Zip is the AI platform for enterprise procurement. The company is backed by several investors and has been recognized by Forbes Fintech 50, Fast Company, Inc., and LinkedIn.