Product Manager, Self-Serve

The role

You will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build systems to reduce configuration friction and increase customer velocity across the procurement lifecycle.

What you will do

• Define how Zip accelerates onboarding, activation, and expansion.
• Build AI-powered onboarding and configuration systems.
• Own infrastructure such as sandbox environments and configuration versioning and promotion.
• Define and evolve an AI-powered product adoption tooling and framework.
• Partner with Documentation and Education teams to embed AI-native guidance into the product experience.
• Work cross-functionally with Customer Success and Solutions Consulting teams to build reusable systems.

Required qualifications

• 2-4+ years of product management
• 4-8+ years of overall professional experience
• Ability to break down ambiguous operational and configuration challenges into structured systems and scalable solutions.
• Demonstrated comfort owning operationally intensive product areas.
• Ability to lead cross-functional initiatives across product, engineering, design, sales, customer success, and documentation teams.
• Strong analytical skills and comfort defining measurable adoption and growth metrics.
• Exceptional written and verbal communication skills.
• Bias to action, comfort with ambiguity, and the ability to thrive in a fast-paced, rapidly evolving environment.

Nice to have

• experience working on SaaS onboarding, activation or platform tooling

Benefits

• Start-up equity
• Health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• ClassPass membership
• Monthly commuter benefit
• Team building events & happy hours
• Home office stipend
• Phone/internet reimbursement
• Hybrid model + 5 flexible remote days per quarter
• Paid parental leave
• Employee Assistance Program (EAP)

Before you apply

• Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation.

About the company

Zip is the AI platform for enterprise procurement. The company orchestrates procurement across teams, tools, and suppliers with the help of AI agents.