Solutions Manager

The role

The Solutions Manager leads onboarding and end-to-end implementation for new enterprise customers. This role involves configuring the product, managing projects, and training stakeholders to use the platform.

What you will do

• Lead onboarding for new enterprise customers
• Configure the product to solve customer requirements
• Lead end-to-end implementation for new enterprise customers
• Build out customer processes from scratch
• Lead training and Q&A sessions with customers and stakeholders
• Manage requirements and tasks across onboardings through proactive project management
• Delegate and oversee project-related activities to supporting solutions and technical consultants
• Collaborate with product and engineering teams to determine customer request support
• Improve post-sales processes to accelerate time to value

Required qualifications

• 8+ years’ experience working as a Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Experience leading enterprise-wide P2P or ERP implementations
• Fantastic communication skills
• Extreme attention to detail
• Experience working with product and engineering teams
• Ability to push back and still make people happy
• Very comfortable with software configuration

Nice to have

• Technical skills

Benefits

• Start-up equity
• Health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• ClassPass membership
• Monthly commuter benefit
• Team building events & happy hours
• Home office stipend
• Phone/internet reimbursement
• Paid parental leave
• Employee Assistance Program (EAP)
• Unlimited AI token usage

Before you apply

• Zip uses AI-enabled tools to assist in screening and assessing candidates, including resume review and interview documentation

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.