Principal Solutions Delivery Manager

The role

You will act as a senior implementation leader for large, complex enterprise deployments. You will oversee strategic projects, refine implementation methodologies, and mentor a team of Implementation Managers and Solutions Architects.

What you will do

• Serve as Executive Sponsor and senior implementation authority on strategic enterprise deployments.
• Partner with C-suite executives to navigate complexity and mitigate deployment risk.
• Design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
• Mentor Senior Implementation Managers and Solutions Architects.
• Partner with Sales, Product, Engineering, and Customer Success leadership.
• Translate implementation learnings into product roadmap inputs and pre-sales scoping improvements.
• Implement project health monitoring, risk escalation frameworks, and quality assurance standards.

Required qualifications

• 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting.
• 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
• Success overseeing complex, multi-workstream deployments for large-scale enterprises.
• Experience with integrations with major ERPs like Workday, NetSuite, SAP, or Oracle.
• Track record of scaling professional services or implementation teams.
• Outstanding communication, negotiation, and conflict-resolution skills.
• Ability to manage scope creep and guide C-level customer stakeholders.

Nice to have

• Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows

Benefits

• Start-up equity
• Health, vision & dental coverage
• Commuter benefit
• Flexible PTO
• Apple equipment plus home office stipend
• 5% Employer Pension Contribution

About the company

Zip is the AI platform for enterprise procurement. The company is backed by several investors and has a team including product leaders from Apple, Airbnb, and Meta.