Senior ERP Solutions Consultant

The role

The Senior Solutions Consultant leads onboarding and end-to-end implementation for new customers. This role involves configuring the product to solve customer problems and influencing the product roadmap.

What you will do

• Lead onboarding for new customers by understanding requirements and configuring the product
• Lead end-to-end implementation for new customers
• Build out customer processes from scratch
• Lead training and Q&A sessions with customers and stakeholders
• Manage requirements and tasks across onboardings through proactive project management
• Collaborate with product and engineering teams to determine customer request support
• Set expectations with customers
• Improve post-sales processes to accelerate time to value

Required qualifications

• 5+ years’ experience in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company
• Prior experience with the implementation or administration of a procurement tool / ERP (Microsoft Dynamics, SAP Ariba, Sage, Oracle Fusion, Netsuite, etc.)
• Fantastic communication skills
• Extreme attention to detail
• Experience working with product and engineering teams
• Ability to push back and still make people happy
• Very comfortable with software configuration

Nice to have

• Technical skills

Benefits

• Start-up equity
• Team building events
• Flexible PTO
• Apple equipment plus home office budget

About the company

Zip is the AI platform for enterprise procurement. The company has raised $371 million and is used by enterprises including T-Mobile, OpenAI, and AMD.