Learner Success Advocate - Artificial Intelligence (AI)

The role

You will serve as the main point of contact and guide for learners enrolled in an AI course. You will support learners as they build confidence using AI tools and apply them in real-world contexts.

What you will do

• Serve as the primary point of contact for assigned learners across Slack, email, and Zoom.
• Foster trust and connection while supporting learners in overcoming technical and emotional hurdles.
• Lead weekly Slack communications and provide motivational updates.
• Conduct 1:1 check-ins or small group outreach for at-risk learners.
• Engage in weekly live sessions as a moderator and co-host.
• Partner with instructors to create an interactive environment.
• Identify and address learner experience challenges.
• Track learner activity, assignment completion, and participation.
• Flag and proactively intervene with at-risk learners.
• Maintain updated and organized documentation on learner progress.

Required qualifications

• 2+ years in customer-facing, education, or coaching roles.
• Solid knowledge of AI technologies, particularly prompt engineering and tools like ChatGPT, Claude, or similar platforms.
• Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
• Strong written and verbal communication skills tailored for diverse adult learner audiences.
• Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
• Confident working autonomously in a remote-first, fast-paced startup environment.

Nice to have

• Experience with best practices in adult learning or online education within an edtech setting
• Experience supporting or working in rapidly changing technical environments.
• Experience with or involvement in short-form online learning formats, such as bootcamps or certificate programs.
• Experience working with AI tools like ChatGPT or comparable LLM, Miro, Deep Research (OpenAI Agent), Make.com or N8N is a plus.
• A mindset of curiosity and staying current with fast-evolving AI capabilities.

About the company

Ziplines Education is a category-leading education company that partners with universities to deliver industry-focused certificate courses. They empower adult learners to pursue careers through knowledge, skills, and credentials.