Zippymh
Borrower Advocate
United States (Remote). Posted 2 days ago
The role
As a Borrower Advocate, you will be the main contact for borrowers who need help. You will guide them through the lending process and give timely updates on loan status and concerns.
What you will do
- Serve as the primary point of contact for borrowers who need assistance
- Guide borrowers throughout the lending process
- Maintain professional, empathetic and consistent communication
- Build trust and maintain positive borrower relationships
- Provide timely updates on loan status and outstanding concerns
Required qualifications
- Strong customer service and relationship-building skills
- Excellent verbal and written communication
- Problem-solving and conflict-resolution abilities
- Attention to detail and organizational skills
- Ability to handle confidential and sensitive information
- Must reside in one of the listed states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio,
Benefits
- Competitive salary with potential for annual bonuses and variable pay
- Equity in the company for all employees
- Remote work
- Medical, dental and vision insurance
- Company-subsidized STD, LTD and life insurance
- Medical and dependent care flexible spending accounts
- Training and licensing support
- Generous paid time off
- Wellbeing programs including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder and more
- Paid parental leave
- No meeting Wednesdays
- Remote Slack community
Before you apply
- Applicants must reside in one of the listed states; applicants who do not will be rejected
- Applicants should be prepared to potentially meet in person as part of the process
- The employer uses E-Verify to confirm employment eligibility
About the company
Zippy focuses exclusively on manufactured home loans, offering a fully online lending experience. It provides home loans and insurance to manufactured home buyers across the United States, from headquarters in Dallas, TX and an office in Tempe, AZ.