Loan Counselor

The role

You will call customers who are behind on their manufactured home loan payments. You will learn their situation and work with them to set up payment plans or other solutions.

What you will do

• Make outbound calls to customers who are behind on home loan payments.
• Handle inbound calls, answer account questions and discuss resolution options.
• Assess customers' financial situations and find suitable solutions with them.
• Negotiate feasible payment plans or alternative arrangements within company policy and regulations.
• Accurately document all customer interactions and agreements.
• Educate customers on timely payments, consequences of non-payment and available resources.
• Resolve customer concerns and disputes while keeping a positive, professional relationship.
• Provide regular updates on collection efforts and recommend improvements to management.

Required qualifications

• 2+ years of experience in title processing or a similar role.
• Proven track record of achieving outstanding customer satisfaction.
• Comfortable working in a fast-paced startup environment.
• Willingness to maintain a high level of integrity.
• Excellent written and verbal communication skills.
• Comfort learning new technologies, including OneDrive, Asana and proprietary software.
• High attention to detail.
• Self-motivated, creative and solutions-focused team player.
• Growth mindset.
• Communicative and open to giving and receiving feedback.

Benefits

• Competitive salary with potential annual bonuses and variable pay.
• Equity in the company for all employees.
• Remote work.
• Medical, dental and vision insurance.
• STD, LTD and life insurance, company-subsidized.
• Medical and dependent care flexible spending accounts.
• Training and licensing support.
• Generous paid time off.
• Wellbeing programs.
• Paid parental leave.
• No Meeting Wednesdays.
• Career growth with promotion from within.

Before you apply

• Interviews are mostly virtual, but you should be prepared to meet in person.
• The employer uses E-Verify to confirm employment eligibility.
• Only candidates residing in the listed states are being hired; others will be rejected.

About the company

Zippy focuses exclusively on fully online loans and insurance for manufactured home buyers across the United States. It is headquartered in Dallas, TX, with an office in Tempe, AZ.