Manager, Quality Assurance

The role

The Manager, Quality Assurance leads pre-close and post-close quality assurance programs across the loan origination lifecycle. This role involves coaching QA analysts, managing performance, and ensuring file reviews meet regulatory and investor requirements.

What you will do

• Lead, coach, and develop a team of QA professionals
• Oversee execution of pre-close and post-close quality assurance reviews
• Maintain quality controls by monitoring removal rates and investor findings
• Manage daily work queues, assignments, and team capacity
• Lead weekly meetings with managers to review findings and trends
• Serve as the primary escalation point for disputed findings
• Maintain subject matter expertise in the end-to-end loan origination process
• Analyze QA trends to identify systemic risks and opportunities for improvement

Required qualifications

• 7+ years of progressive experience in mortgage, consumer lending, manufactured housing lending, loan operations, underwriting, quality assurance, quality control, compliance, or a comparable financial
• 3+ years of direct people-management experience
• Demonstrated expertise in the end-to-end loan origination lifecycle
• Ability to interpret and apply policies, procedures, regulations, and investor requirements
• Strong investigative and research skills
• Ability to manage disputes and escalations objectively
• Strong analytical skills
• Excellent written and verbal communication, facilitation, organization, and judgment
• Ability to operate proactively and independently in a fast-paced, highly ambiguous environment

Nice to have

• Experience overseeing both pre-close and post-close quality reviews
• Manufactured housing or specialty finance experience

Benefits

• Competitive salary with potential for annual bonuses and variable pay
• Equity in the company
• Remote work
• Medical, dental, and vision insurance
• Company-subsidized STD, LTD, and life insurance
• Medical and dependent care FSAs
• Training and licensing support
• Paid Time Off
• Wellbeing programs including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, and Ladder
• Paid parental leave
• No Meeting Wednesdays

Before you apply

• Applicants must reside in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Orego
• All applicants should be prepared to potentially meet in person as part of the process
• Employer uses E-Verify to confirm employment eligibility

About the company

Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, the company provides home loans and insurance to manufactured home buyers throughout the United States.