Associate Account Manager - MH Community Operator

The role

The Community Guide owns revenue growth, market share performance, and partner success within an assigned portfolio. This person will identify revenue opportunities, manage client relationships, and ensure partners are operationally aligned with Zippy's processes.

What you will do

• Own the full revenue metrics and market share position of assigned portfolio
• Drive growth in applications, funded loans, and average loan size
• Identify and execute against performance gaps and revenue opportunities
• Serve as the primary relationship owner and trusted advisor for assigned clients
• Expand revenue through strategic account development and onboarding new locations
• Manage portfolio growth, retention, and performance
• Ensure partners are trained and aligned on end-to-end processes
• Track and report on key performance indicators in Salesforce
• Provide feedback on product gaps and operational inefficiencies
• Maintain deep knowledge of loan processes, underwriting, and technology

Required qualifications

• Strong ownership mentality
• Commercially driven with a sales-oriented mindset
• High curiosity and strong diagnostic problem-solving skills
• Naturally personable, friendly, and able to build trust quickly
• Strong interpersonal and communication skills
• Confidence operating with operators, owners, and senior stakeholders
• Strong Salesforce/CRM proficiency
• Disciplined data management habits
• Detail-oriented with strong follow-through and execution discipline
• Ability to balance partner advocacy with Zippy-first business priorities

Nice to have

• Experience in tech-forward, mortgage, fintech, or enablement environments
• SaaS experience and ability to articulate product value
• Familiarity with the manufactured housing industry

Benefits

• Competitive salary with potential for annual bonuses and variable pay
• Equity in the company
• Remote work
• Medical, dental, and vision insurance
• Company-subsidized STD, LTD, and life insurance
• Medical and dependent care FSAs
• Training and licensing support
• Paid Time Off
• Wellbeing programs including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, and Ladder
• Paid parental leave
• No Meeting Wednesdays
• Career growth opportunities

Before you apply

• Applicants should be prepared to potentially meet in person as part of the process
• Company uses E-Verify to confirm employment eligibility
• Only hiring candidates who reside in: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Okl

About the company

Zippy provides home loans and insurance to manufactured home buyers throughout the United States. The company is remote-first and focused on making manufactured home loans simple, fast, and fully online.