Junk Route Operations Lead

The role

As a Field Service Leader, you will oversee daily logistics, route planning, and scheduling. You will manage a team of drivers and crew members to ensure service delivery.

What you will do

• Deliver exceptional service to customers.
• Lead, train, and motivate a team of drivers and crew members on client sites.
• Drive and load trucks safely.
• Perform heavy and light lifting to clear junk from residential and commercial locations.
• Manage daily operations and monitor operational performance and customer satisfaction metrics.
• Collaborate with marketing to drive local outreach and customer acquisition.
• Participate in daily recorded role-play scenarios for training and skill development.

Required qualifications

• 1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management
• 21+ years of age
• Valid driver's license
• Strong leadership and team-building skills
• Ability to work in a fast-paced environment
• Ability to manage multiple priorities
• Ability to work in trucks as needed
• Able to lift at least 75+ lbs repeatedly
• Proficient in Microsoft Office and operational software
• Strong customer service experience

Nice to have

• Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor

Benefits

• Hourly Pay + Profit Share + Performance-Based Bonuses
• Opportunities for professional growth and development
• Medical/Vision/Dental coverage
• Retirement options

About the company

Southwind is the highest-performing 1-800-GOT-JUNK? franchise group. They are a fast-paced operation that helps people in the community get rid of unwanted items responsibly.