Director, Order Transformation

The role

The Director, Order Transformation leads future-state design and delivery for Order Operations. This role manages transformation priorities for reimbursement operations including automation, process design, and new platforms.

What you will do

• Lead the Order Transformation function for future-state design, transformation delivery, and governance.
• Provide leadership for transformation initiatives including new platforms, automation, and operating model changes.
• Partner with Order Excellence to ensure priorities reflect operational needs and business outcomes.
• Translate business priorities and operational pain points into transformation roadmaps and project plans.
• Lead program and portfolio delivery including scope, milestones, risks, and benefits realization.
• Serve as a business product and process partner for technology-enabled change.
• Build structured feedback loops with cross-functional partners.
• Lead change management and adoption activities for new tools and processes.
• Use data and business metrics to evaluate transformation effectiveness.
• Lead, coach, and develop transformation team members.

Required qualifications

• Bachelor’s degree in business, healthcare administration, operations, technology, finance, analytics, or a related field; equivalent relevant experience may be considered.
• 10+ years of progressive experience leading transformation, operations, process improvement, technology-enabled change, program delivery, healthcare operations, reimbursement operations, or related wo
• 5+ years of people leadership experience, including experience leading teams, cross-functional programs, or enterprise initiatives.
• Experience leading complex transformation initiatives from business case and future-state design through implementation, adoption, and benefits realization.
• Strong ability to translate business needs, operational pain points, risks, costs, benefits, and expected outcomes into clear recommendations and executive-level decisions.
• Experience partnering across operations, technology, finance, compliance, sales, patient services, reimbursement, and senior leadership stakeholders.
• Ability to travel as business needs require.

Nice to have

• Advanced degree such as MBA, MHA, or related graduate degree.
• Medical device, durable medical equipment, payer, provider, prior authorization, reimbursement, revenue cycle, or healthcare operations experience.
• Experience leading large-scale platform implementation, enterprise initiatives, automation, operating model change, or technology adoption.
• Lean, Six Sigma, process improvement, project/program management, product management, analytics, or change management certification.
• Experience building transformation roadmaps, governance routines, business cases, executive updates, adoption plans, or benefits realization frameworks.

Benefits

• medical, dental and vision benefits
• retirement benefits
• employee stock purchase plan
• paid time off
• parental leave
• family medical leave
• volunteer time off
• additional leave programs
• life insurance
• disability coverage
• life and work wellness benefits and discounts

About the company

Tactile Medical specializes in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.