Patient Education Consultant

The role

The Patient Education Consultant conducts product demonstrations and trainings for patients. This role involves building rapport, discussing financial options, closing sales, and ensuring patients can use products as prescribed.

What you will do

• Educate the patient and/or caregiver in all aspects of device use
• Contact patients to schedule and complete trainings and demonstrations
• Responsible for direct sales to patients including financial responsibility and insurance coverage
• Provide clear verbal instruction during demonstrations or training
• Manage and respond to patient feedback or objections
• Ensure appropriate preparation for all trainings and demonstrations
• Review, complete and submit required paperwork with patient
• Work collaboratively with territory partners to facilitate completing of orders
• Identify, escalate, and communicate problems or additional patient support needs
• Maintain compliance with all appropriate regulatory requirements including HIPAA

Required qualifications

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in a patient facing, education/training and/or highly advanced customer service role
• Ability to lift 20 pounds on a regular basis
• Ability to work remotely and travel to patients in a home, clinic or virtual environment
• Able to provide clear written and verbal communication to patients, caregivers, field staff and internal teams
• Strong interpersonal communication skills
• Strong critical thinking and decision-making skills in healthcare related situations
• High degree of confidence and professionalism interacting with people of diverse cultures, ages, and abilities
• Excellent organization and time management skills
• Able to apply new information received via online learning modules, virtual or in-person interactions
• Skilled in teaching others
• Ability to stay focused and organized to complete assigned tasks

Nice to have

• Health related certification
• Medical device or healthcare industry experience

Benefits

• medical, dental and vision benefits
• retirement benefits
• employee stock purchase plan
• paid time off
• parental leave
• family medical leave
• volunteer time off
• additional leave programs
• life insurance
• disability coverage
• work wellness benefits and discounts

About the company

Tactile Medical specializes in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.