Senior Customer Account Executive

The role

You will expand and renew current customer accounts by finding additional use cases and educating clients on new features. You will partner with Solutions Engineering, Customer Success, Support, Marketing, and Product teams to ensure successful adoption.

What you will do

• Become an expert in how Tailscale helps customers
• Build a credible pipeline every quarter by engaging with clients on upsells and renewals
• Own an upsell and renewal number across accounts
• Educate customers on the value of Tailscale throughout the evaluation and adoption cycle
• Generate short-term results while maintaining annual pipeline coverage
• Provide accurate weekly forecasting and revenue delivery
• Create mutual action/success plans with prospective and existing customers
• Participate in video-recorded customer meetings for training and quality improvement

Required qualifications

• 2+ years of closing experience in an AE or an AM role
• Strong desire to join a high-growth software startup
• Sold developer and/or technical products
• Experience presenting to senior managers and executives
• Ability to manage many opportunities simultaneously at various stages
• Track record of meeting and exceeding quota
• Experience using Gong, or similar, to collaborate internally and manage pipeline
• Experience partnering with a Sales Engineering team, support, and customer success team

Nice to have

• Sold developer and/or technical products, especially in a product-led growth (PLG) motion

Benefits

• Base salary, equity incentive plan and variable commission
• Comprehensive group benefits with no waiting period
• Employer-funded retirement contributions (up to 0.75% of eligible compensation)
• Annual company retreat and team off-sites
• $1500 USD annually for professional development
• Mentorship, coaching, and internal promotion opportunities
• Flexible, paid time off program
• Company-owned laptop (Mac or PC)
• Monthly home internet reimbursement
• $500 USD to customize workstation
• Paid parental leave (20 weeks for birthing parents, 16 weeks for non-birthing parents)

Before you apply

• Find the hiring manager, prospect thoughtfully, and tell them why you are the best candidate
• Hiring process uses AI-assisted tools to help screen and assess candidates

About the company

Tailscale delivers software that makes it easy to securely interconnect people and their devices. Founded in 2019, the company is fully distributed and backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.