Group Head of Membership & Loyalty (TakealotMORE)

The role

The Group Head of TakealotMORE defines and drives the strategic vision, growth, and operational efficiency of the Takealot Group subscription loyalty program. This role manages the program P&L and aligns loyalty initiatives with customer, marketing, and business strategies.

What you will do

• Develop and execute the TakealotMORE strategy to drive adoption, retention, and revenue growth.
• Own the long-term vision for TakealotMORE including innovative features and partnerships.
• Define initiatives to drive subscription growth and improve member retention.
• Build and optimise TakealotMORE benefits and offerings.
• Own the TakealotMORE brand and positioning.
• Lead brand and marketing strategies for TakealotMORE.
• Oversee planning and execution of data-driven marketing campaigns.
• Partner with Product and Engineering teams to enhance user experience.
• Manage the Profit & Loss of TakealotMORE.
• Monitor KPIs including subscription growth, NPS, revenue, and churn.

Required qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 7 - 10 years of commercial experience
• Experience presenting to senior managers and the C-suite
• Experience handling cross-functional collaboration within large matrix organisations.
• Track record of P&L management and delivering revenue-enhancing programs.
• Strong commercial acumen
• Strong data analysis, manipulation, and reporting skills
• Strong problem-solving skills and solutions-oriented skills
• Advanced skills in the Google Suite, Slack.

Nice to have

• An MBA or related advanced degree
• Experience in the tech sector / building a product from the ground up

Benefits

• market-related, Total Remuneration Package which allows full flexibility according to your needs
• great work environment

About the company

takealot.com is South Africa's leading online retailer. It is a young, dynamic, hyper-growth company.