Seller Support Specialist (FTC)

The role

The Seller Support Specialist will address and escalate Marketplace seller and customer queries via tickets and phone calls. This role involves engaging with internal stakeholders and assisting with data capturing and admin tasks.

What you will do

• Address and escalate Marketplace seller & customer queries via tickets & phone calls.
• Engage with internal Takealot stakeholders to resolve Marketplace queries.
• Assist with ad-hoc data capturing and admin tasks as required.
• Provide ideas to drive process & system improvement across Takealot Marketplace.

Required qualifications

• Customer Obsessed.
• Pragmatic & Organised.
• Strong prioritization and time management skills.
• Excellent verbal and written communication skills.
• Great interpersonal skills and strong team player.
• Thinks like an owner.
• Solutions-oriented - you have a can-do attitude and high energy.
• Curious, a love for problem-solving, learning and the ability to think on your feet.
• Comfortable in a start-up environment – fast-paced, dynamic, with many uncertainties!
• Analytical mindset. You can use data to inform decisions if required.
• Senior Certificate or Higher.
• Minimum 3 years experience in a customer service role.

Nice to have

• Stakeholder management is a plus!
• Excel, SQL, and Zendesk experience (advantageous).
• Experience in an e-commerce, start-up, tech or platform environment (advantageous).

Benefits

• market-related, Total Remuneration Package
• great work environment

Before you apply

• Applicants from previously disadvantaged groups and people with disabilities will be given preference.

About the company

takealot.com is a leading South African online retailer. It is a young, dynamic, hyper-growth company.