Data Compliance Specialist

The role

The Data Compliance Specialist will address and escalate Data Subject requests and manage POPI data request SLAs. This role supports the Takealot group in a B2B and B2C environment.

What you will do

• Address and escalate Data Subject requests via all applicable incoming channels.
• Engage with relevant stakeholders to resolve tracking of data requests.
• Conduct eligibility checks for Data requests.
• Provide ideas/actions to drive process & system improvement about data subject contacts across the Takealot.group.
• Manage/adhere all SLAs about POPI data requests.
• Carry out internal audit procedures regularly about internal compliance practices including SOPs & Policy changes for new and existing features across brands.
• Review and identify data subject information to support the Information Officer.
• Work with management and staff to identify and manage regulatory risk.

Required qualifications

• Senior Certificate or Higher
• Minimum 2 years of strong experience in a specialist role
• Excel, SQL, Zendesk experience
• Experience in e-commerce, start-up, tech, or platform environment
• Complaints handling
• Customer Obsessed
• Pragmatic & Organised
• Strong prioritisation and time management skills
• Excellent verbal and written communication skills
• Great interpersonal skills and a strong team player
• Solutions-oriented
• Iterative & innovative thinking

Nice to have

• Stakeholder management is a plus!

Benefits

• market-related, Total Remuneration Package
• great work environment

Before you apply

• Applicants from previously disadvantaged groups and people with disabilities will be given preference.

About the company

Takealot.com is a leading South African online retailer. It is a young, dynamic, hyper-growth company.