Head: Driver Experience and Future of Work

The role

The Head: Driver Experience and Future of Work acts as the Group steward for the experience, working conditions, voice, and wellbeing of independent delivery drivers. This role builds strategic capability and translates driver evidence into systemic improvements across the Takealot Group.

What you will do

• Develop and own a Group-wide Driver Experience and Future of Work strategy.
• Shape a driver value proposition balancing flexibility with economic opportunity and safety.
• Build a structured architecture for driver voice including forums and surveys.
• Run the monthly Group Driver Wellbeing Forum as a strategic governance mechanism.
• Build an evidence base on driver experience and real driver economics.
• Establish Group principles for earnings, incentives, and fair treatment.
• Develop the Group strategy for driver wellbeing and portable protections.
• Lead the strategic driver-safety agenda in partnership with Operations, Risk and franchisees.
• Partner with Driver Programmes and Social Impact on skills and economic mobility.
• Translate driver evidence and regulatory developments into policy recommendations.

Required qualifications

• Honours degree in Business, Economics, Public Policy, Behavioural Science, Social Sciences, Industrial Psychology, Development Studies, Labour Relations or a related field.
• 10+ years’ relevant professional experience across worker or customer experience, platform/gig economy, future of work, workforce strategy, social impact, labour-market programmes, human-centred desig
• At least 5 years’ experience operating at senior management level or leading complex, enterprise-wide programmes.
• Demonstrated experience influencing senior stakeholders and delivering outcomes across functions without relying on direct line authority.
• Strong understanding of platform-enabled work, independent contracting and emerging Future of Work models.
• Sound understanding of the South African labour-market, regulatory and socio-economic environment.
• Ability to interpret driver economics, operational data and qualitative research.
• Knowledge of worker wellbeing, social protection, financial resilience and safety frameworks.
• Strong capability in stakeholder mapping, social dialogue, listening mechanisms and grievance/remedy design.
• Ability to develop executive dashboards, governance mechanisms and outcome-based performance frameworks.
• Strong strategic communication, facilitation, briefing and narrative-building skills.
• Proven ability to operate credibly with social partners, operational leaders, executives, government, organised business and worker representatives.

Nice to have

• A relevant postgraduate qualification is advantageous.
• Experience in e-commerce, logistics, last-mile delivery, mobility, food delivery, ride-hailing or another platform-enabled environment is advantageous.

Benefits

• market related, Total Remuneration Package which allows full flexibility according to your needs
• great work environment

About the company

takealot.com is South Africa's leading online retailer. The Takealot Group is a young, dynamic, hyper growth company.