Taketwo
Senior Lead, ServiceNow ITOM
Austin, Texas, United States. Posted a month ago
The role
You will execute the Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will lead the implementation of CMDB and CSDM strategies and manage the lifecycle of ServiceNow Discovery and Service Mapping.
What you will do
- Lead the implementation of CMDB and CSDM strategies.
- Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping.
- Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs.
- Identify and implement opportunities for embedding GenAI and Agentic Workflows into IT Operations.
- Oversee CMDB health maintenance, data normalization, and reconciliation processes.
- Act as a bridge between technical infrastructure and business stakeholders.
Required qualifications
- Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions.
- Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer.
- Expert-level knowledge of Discovery patterns, credentials, and error handling.
- Strong understanding of ITSM, ITAM, VR, and ITIL (specifically CI and asset lifecycle management).
- Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC).
- Proven experience in data analysis, reporting, and complex data quality governance.
- Exceptional interpersonal and leadership skills.
- Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows.
Benefits
- Medical (HSA & FSA)
- Dental
- Vision
- 401(k) with company match
- Employee stock purchase plan
- Commuter benefits
- In-house wellness program
- Broad learning & development opportunities
- Charitable giving platform with company match
- Fitness allowance
- Employee discount programs
- Free games & events and stocked pantries
About the company
Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The company develops and publishes products principally through Rockstar Games, 2K, and Zynga.