Senior Lead, ServiceNow ITOM

The role

You will execute the Configuration Management Database (CMDB) strategy, governance, and infrastructure roadmap. You will lead the implementation of CMDB and CSDM strategies and manage the lifecycle of ServiceNow Discovery and Service Mapping.

What you will do

• Lead the implementation of CMDB and CSDM strategies
• Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping
• Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs
• Identify and implement opportunities for embedding GenAI and Agentic Workflows into IT Operations
• Oversee CMDB health maintenance, data normalization, and reconciliation processes
• Act as a bridge between technical infrastructure and business stakeholders

Required qualifications

• Deep technical proficiency in the ServiceNow platform, including base system data structures and ITOM Visibility solutions
• Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, and Flow Designer
• Expert-level knowledge of Discovery patterns, credentials, and error handling
• Strong understanding of ITSM, ITAM, VR, and ITIL
• Familiarity with cloud platforms (AWS, Azure, GCP), virtualization (hypervisors, containerization), and Infrastructure as Code (IaC)
• Proven experience in data analysis, reporting, and complex data quality governance
• Exceptional interpersonal and leadership skills

Nice to have

• Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows

Benefits

• Private medical and dental insurance
• Virtual GP
• Health cash plan for preventative medical costs
• Matching pension policy up to 4%
• Workplace savings scheme for short-term savings
• £50 monthly fitness reimbursement
• 24/7 mental wellbeing support
• Family building and menopause support
• Employee Stock Purchase Plan with 15% discount
• Cycle to Work scheme
• 4x salary death in service insurance
• 66% of salary income protection

About the company

Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The company develops and publishes products principally through Rockstar Games, 2K, and Zynga.