Senior Solutions Engineer - Healthcare & Life Sciences (Central & East)

The role

The Healthcare Senior Solutions Engineer provides business-driven consulting to prospective and existing healthcare customers. They use expertise in clinical workflows and regulatory compliance to support the sales lifecycle and AI-powered CX solutions.

What you will do

• Conduct research to prepare for meetings with prospects
• Carry out discovery conversations to understand customer needs and requirements
• Specify appropriate solutions using knowledge of Talkdesk solutions
• Design and deliver on-site and virtual presentations
• Generate simple value statements illustrating financial value
• Assist with scoping SOWs for customer implementations
• Scope, execute and manage customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements
• Work with product management and engineering to incorporate customer feedback
• Assist with marketing and demand generation events

Required qualifications

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience
• 8+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers
• Ability to deliver compelling presentations and demonstrations
• Good problem solving skills
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation and communication skills

Nice to have

• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence
• Knowledge of UCaaS, CCaaS software
• Knowledge in web / scripting technologies
• Strong working knowledge of healthcare industry standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST
• Proven ability to align technology solutions to clinical, operational, and financial healthcare KPIs
• Experience in SaaS, including 2+ years supporting healthcare-specific customers
• Experience in healthcare contact centers (patient scheduling, billing, nurse triage, or CRM integrations such as Epic, Cerner, Salesforce Health Cloud, etc.)
• Strong internal and external collaboration skills

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees
• Accrual-based paid time off for non-exempt employees
• 14 paid holidays each year
• Uncapped paid time off for exempt employees
• Accrual standard sick leave for non-exempt employees

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI-first solutions. The company is recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).