Sales Director, Commercial

The role

The Commercial Sales Manager will lead eight direct-selling Account Executives and one Inside Sales Representative/Account Manager. This leader drives new-logo growth and customer expansion using Talkdesk's Customer Experience Automation strategy.

What you will do

• Lead, coach, and develop a team of Commercial AEs and an Inside Sales Representative/Account Manager
• Drive Talkdesk's CXA sales strategy
• Maintain new-logo acquisition focus and drive expansion and cross-sell opportunities
• Conduct weekly 1:1s, pipeline reviews, forecast calls, and deal strategy sessions
• Own forecast accuracy and provide visibility into commit, upside, and pipeline coverage
• Coach sellers on discovery, value-based selling, executive engagement, and closing
• Build a strong pipeline-generation culture
• Engage in strategic opportunities and help sellers navigate complex buying committees
• Partner with SDR, Marketing, Solutions Engineering, Channel, Customer Success, and Professional Services
• Drive execution of sales methodology, qualification standards, and Salesforce hygiene

Required qualifications

• BA/BS degree or equivalent professional experience
• 7-10+ years of B2B technology sales experience
• 4+ years of frontline sales management experience leading quota-carrying sales teams
• Proven success achieving bookings targets and driving new-logo acquisition and pipeline generation
• Strong coaching capabilities
• Strong command of pipeline management, forecasting, territory planning, and sales operating rhythms
• Ability to translate AI and technology capabilities into measurable customer business outcomes
• Strong Salesforce proficiency
• Excellent leadership, communication, presentation, and executive engagement skills
• Strong hunter mentality
• Ability to travel as required, up to 50%

Nice to have

• Experience selling or leading teams selling AI, automation, CCaaS, CX, or transformational SaaS solutions

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees
• Accrual-based paid time off for non-exempt employees
• 14 paid holidays each year
• Uncapped paid time off for exempt employees
• Accrual standard paid sick leave for non-exempt employees

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA). The company builds AI-first solutions and has been recognized as a Leader in the Gartner Magic Quadrant for CCaaS.