Senior People Business Partner – Go-to-Market (Sales & Marketing)

The role

You will act as a strategic People Business Partner for the AMER Sales and Marketing organizations. You will drive talent strategy, organizational design, and AI-driven transformation to support revenue and growth targets.

What you will do

• Act as the primary People Business Partner for AMER Sales and Marketing organizations.
• Provide guidance on sales and marketing organizational design and capacity planning.
• Advise on sales compensation structures, commission dynamics, and merit cycles.
• Partner with Recruiting to execute headcount planning and build talent pipelines.
• Champion the AI Fluency competency framework within Sales and Marketing.
• Help Sales and Marketing teams adopt AI-first ways of working.
• Coach employees toward different levels of AI fluency.
• Lead mid-year and annual review cycles.
• Coach managers on performance dynamics and PIP processes.
• Drive retention and engagement strategies for high-potential talent.

Required qualifications

• 8+ years of progressive HR/People Business Partner experience.
• Experience advising VP and above stakeholders in a fast-paced, matrixed commercial setting.
• Strong working knowledge of US employment laws.
• Understanding of sales compensation, variable commission structures, and incentive design.
• Experience with organizational design, capacity planning, and scaling sales/marketing teams.
• Experience leading large-scale cultural or technological change.
• Experience working within a CCaaS, SaaS, or high-growth tech environment.
• Familiarity with modern HRIS and People tools (e.g., Workday, Greenhouse, Deel, Okta).
• Exceptional business acumen.
• Absolute discretion.
• Strong executive presence.
• Ability to translate complex People metrics into clear business actions.

Nice to have

• Direct support of high-performing Sales, Marketing, or broader GTM functions.
• EMEA/APAC exposure.
• General awareness of GTM tech stacks.

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees
• Accrual-based paid time off for non-exempt employees
• 14 paid holidays each year
• Uncapped paid time off for exempt employees
• Accrual standard sick leave for non-exempt employees

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI. The company is a global leader in Contact Center as a Service (CCaaS).