Solutions Engineer - French Speaker

Paris. Posted a month ago

The role

The Solutions Engineer for France acts as a technical and business consultant for French and European enterprises. You will design and configure AI prototypes, provide market advisory, and architect technical integrations to support the sales lifecycle.

What you will do

Design, build, and configure customized, live proof-of-concepts featuring Talkdesk Autopilot and AI Agents.
Provide consultative, business-driven solutions for prospective and existing customers in France and French-speaking Europe.
Partner with the regional Sales team to deliver business-centric expertise and position Talkdesk's AI superiority.
Map out integrations between Talkdesk's AI suite and customer ecosystem technologies.
Manage the end-to-end sales lifecycle including pre-sales support, solution qualification, and post-sale upsell strategy.
Present to and address French C-level executives to expand revenue opportunities.
Meet weekly with a direct manager to align on pipeline priorities and overcome deal-level hurdles.

Required qualifications

Native French speaker with professional business fluency in English.
Demonstrated experience configuring AI/NLP systems, LLM-based applications, or conversational AI platforms.
3+ years of Solutions Engineering (Pre-sales) experience in an AI, Conversational AI, or SaaS/CCaaS environment.
Practical, hands-on experience configuring chatbots, voicebots, virtual assistants, or cognitive search tools.
2+ years of related industry experience in Customer Service Software, AI, Workforce Engagement Management (WEM), or Business Intelligence.
Bachelor’s Degree in a technical field (Computer Science, Engineering, or similar) or equivalent practical experience.
Willingness to travel to customer sites across France and Southern Europe, as well as occasional international internal meetings.

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI-first solutions. The company is recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).