Senior Director, Sales- DACH

The role

This leader will build and drive a high-performing team of Strategic Account Executives focused on net-new logo acquisition and expansion in the DACH region. You will own a significant ARR target and manage the full sales cycle for enterprise accounts.

What you will do

• Lead and manage a team of DACH-based Strategic Account Executives.
• Coach, mentor, and develop AEs to drive pipeline creation and quota attainment.
• Own regional DACH strategy and planning for customer retention and growth.
• Build and maintain a healthy, predictable pipeline.
• Deliver accurate monthly and quarterly forecasts to senior leadership.
• Engage with executive stakeholders at key DACH accounts.
• Serve as a brand ambassador for the Talkdesk CX vision.
• Represent Talkdesk at local industry events, conferences, and customer forums.
• Collaborate with Marketing, Product, Channel, and Customer Success.
• Provide competitive intelligence and market feedback to leadership.

Required qualifications

• 5+ years in a senior customer-facing sales leadership role directly managing teams in the DACH region.
• Proven success leading teams selling to DACH enterprise accounts.
• Knowledge of local, complex, multi-stakeholder buying cycles, European procurement processes, and regional data privacy requirements (e.g., GDPR).
• Experience working for a global B2B SaaS company that has scaled through rapid growth.
• Demonstrated track record of exceeding regional ARR targets in complex European enterprise environments.
• Experience with 6- and 7-figure ACV deal cycles.
• Native-level or completely fluent written and spoken German.
• Professional fluency in English.
• Experience building and scaling local sales teams, including hiring and onboarding.
• Strong command of consumption-based and SaaS pricing models.
• Understanding of the development and implementation of large-scale, mission-critical enterprise applications.
• Exceptional executive communication, presence, and relationship-building skills in German and English.

Nice to have

• Proficiency with enterprise sales methodologies (MEDDIC, MEDDPICC, or equivalent)
• Familiarity with CCaaS, CX technology, or adjacent platforms (UCaaS, AI/automation, WFM)

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI-first solutions. The company has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS).