Channel Manager - Benelux

The role

This person will build and cultivate relationships with the Talkdesk channel partner community. They will focus on driving growth with current partners and expanding the footprint through new partner recruitment.

What you will do

• Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community
• Focus 70% of efforts on driving growth with current partners and 30% on new partner recruitment
• Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals
• Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities
• Collaborate with Sales, Marketing and Customer teams to generate channel pipeline and partner satisfaction
• Conduct web-based demos and develop materials to accelerate partner and customer acquisition
• Provide feedback to the product team concerning partners requests for product enhancements
• Use Salesforce.com to maintain records and report on Channel activity and metrics
• Recommend Talkdesk partner infrastructure improvements

Required qualifications

• BA/BS degree required
• 3-5 years of experience in channel sales
• 3+ years experience working in the SaaS or telecom industry
• Fluency in Dutch is required
• Exceptional ability to develop relationships
• Polished verbal and written communication skills
• Meticulous attention to detail
• Ability to generate partner referral opportunities
• Highly organized self-starter
• Proficient with web-based demo software and tools
• Comfortable operating in a fast-paced, dynamic startup environment
• Willingness to travel (70%)

Nice to have

• MBA is appreciated

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI. The global team builds AI-first solutions and has been recognized as a Leader in the Gartner Magic Quadrant for CCaaS.