Senior Solutions Consultant - Life Sciences

The role

You will lead strategic implementations of CXA and CCaaS solutions for healthcare and life sciences customers. You will serve as a primary technical resource for designing and deploying integrations with major CRM and EHR systems.

What you will do

• Lead strategic implementations of CXA and CCaaS solutions
• Serve as the primary technical resource for client integrations
• Develop and troubleshoot complex workflows and data exchange processes
• Ensure integrations are secure, reliable, and aligned with industry standards
• Act as an internal Subject Matter Expert for Epic, EHRs, or Life Sciences CRM solutions
• Develop reusable assets, best practice documentation, and knowledge base content
• Act as an internal Subject Matter Expert for life sciences commercial or clinical areas
• Mentor and train Professional Services and cross-functional teams
• Provide guidance and hands-on support to internal teams, partners, and customers
• Collaborate with internal teams to address feature requests and resolve issues

Required qualifications

• 3+ years of hands-on Epic integration experience within healthcare systems OR life sciences industry CRM solutions such as Veeva Vault or Salesforce Health/Life Sciences Cloud
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment
• Fluency in written and spoken English

Nice to have

• Bachelor's degree in a technical field or significant professional experience in a technical role
• Experience working with healthcare or life sciences (pharmaceutical, biotechnology, medical/diagnostic devices) customers
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g., Cerner, Allscripts, eClinicalWorks, Athenahealth)
• Knowledge of healthcare and life sciences compliance frameworks (e.g., HIPAA, HITECH, CFR Part 11, CMS guidelines)
• Languages such as: JavaScript, MUMPS (M), Python, SQL
• Strong understanding of AI-driven automation use cases
• Experience working with cross-functional teams in pre-sales, implementation, and/or customer success contexts
• Fluency in written and spoken Portuguese, Spanish, French, German
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants
• Familiarity with CRM systems (Salesforce, Zendesk and other) and/or Contact Center Solutions

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees
• Accrual-based paid time off for non-exempt employees
• 14 paid holidays each year
• Uncapped paid time off for exempt employees
• Accrual standard sick leave for non-exempt employees

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI. The company is a global leader in Contact Center as a Service (CCaaS).