Senior Manager, Talent Operations

The role

You will own the recruiting tech stack and lead a small global team. You will automate manual processes using AI and integrations and build recruiting dashboards using data.

What you will do

• Own the recruiting tech stack end to end including Greenhouse, GoodTime, LinkedIn Recruiter, Juicebox, and CoderPad.
• Support vendor evaluations, renewals and negotiations.
• Configure and optimize tools to drive adoption.
• Find and remove manual work through automation, integrations and AI.
• Build workflows in Greenhouse and GoodTime.
• Partner with people data team to build recruiting dashboards.
• Lead, coach and develop Talent Operations Coordinators.
• Design schedules and coverage across time zones.
• Create, standardize and document recruiting processes.
• Partner with People, Legal, Finance, Compensation and IT to improve workflows.

Required qualifications

• 6+ years in talent operations, recruiting operations, recruiting systems or people analytics at a fast-growing tech company, including experience leading a team.
• Deep, hands-on ATS experience, ideally as a Greenhouse admin.
• Experience using integrations, no-code automation tools or AI to remove manual work.
• Strong analytical skills.
• Fluent in Excel or Google Sheets (lookups, pivot tables, automated reports).
• Built dashboards in a BI or reporting tool.
• Hands-on experience managing offers and employment documentation.
• Working knowledge of US employment law and hiring compliance.
• Experience evaluating, buying and negotiating with HR tech vendors.
• Experience supporting hiring across multiple countries.
• Strategic, independent mindset.
• Clear communication and confidence to present to senior leaders.

Nice to have

• SQL is a plus

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) plan
• Uncapped paid time off for exempt employees
• Accrual-based paid time off for non-exempt employees
• 14 paid holidays each year
• Uncapped paid time off for exempt employees
• Accrual standard paid sick leave for non-exempt employees

About the company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA) through AI. The global team builds AI-first solutions to redefine how brands interact with customers.