Community Moderator - Wisdo (1099)

The role

The Community Moderator will maintain safe, supportive, and inclusive spaces within Wisdo Health communities. This role involves reviewing community content and user profiles to identify safety concerns and take action according to protocols.

What you will do

• Review community content and user profiles using moderation tools
• Take action on safety violations according to established policies
• Ensure community posts and profiles align with the Code of Conduct
• Model and promote supportive, respectful, and inclusive behavior
• Identify and escalate safety concerns
• Provide appropriate crisis resources to members following safety protocols
• Maintain consistent safety standards and document incidents

Required qualifications

• Experience in online community moderation, content moderation, customer support, or a related role
• Strong written communication skills
• Attention to detail
• Ability to recognize potentially unsafe content and follow safety protocols
• Comfortable working in online mental health and peer support environments in a non-clinical capacity
• Sound judgment and ability to handle sensitive situations with care and professionalism
• Self-directed and comfortable working independently in a remote environment
• Must reside in the United States
• Must have reliable internet access
• Must have personal laptop or desktop computer
• Availability to work Saturday through Tuesday, 8:00 PM–2:00 AM EST

About the company

Talkspace is an online therapy company serving over 2 million users. Wisdo is an evidence-based peer support and social health platform.