Strategic Account Manager, AMER

The role

You will nurture and expand enterprise client relationships by driving growth, retention, and satisfaction. You will serve as a trusted advisor to VP and C-level stakeholders for a portfolio of high-value accounts.

What you will do

• Own a portfolio of select high-value strategic accounts.
• Develop long-term relationships and account plans to ensure product adoption, retention, and growth.
• Identify and drive expansion opportunities within accounts.
• Partner with Customer Success Managers, Technical Account Managers, and Solution Engineers.
• Serve as key executive counterpart for customers.
• Lead cross-functional account teams to align on account strategy and execution.
• Collaborate with solution and technology partners.
• Align platform capabilities to customer goals, KPIs, and technical architecture.
• Forecast revenue and renewal timelines with ownership of commercial growth targets.
• Represent the company in strategic account touchpoints, product demos, and workshops.

Required qualifications

• 8+ years of experience in enterprise account management or strategic sales in B2B SaaS.
• Proven ability to manage large, matrixed client organizations.
• Experience developing and executing strategic account plans and owning commercial growth targets.
• Strong business acumen to navigate customer organizations and build executive-level relationships.
• Proven ability to lead cross-functional collaboration with account teams.
• Entrepreneurial mindset with a strategic and hands-on attitude.
• Excellent communication and presentation skills in written and verbal English.

Nice to have

• Background in e-commerce or B2C marketing tech
• Fluency in other languages (especially Spanish)
• Bachelor’s degree (Business, Marketing, Engineering, or related field)

Benefits

• Adyen+, a significant monthly cash benefit
• Flexible, unlimited paid time off
• 11 public holidays every year
• Medical, dental and vision coverage: 100% base plan cost for employee and 90% for dependents
• 401(k) plan with 50% company match on up to 6% of compensation
• Pre-tax FSA and commuter benefit accounts
• 16 weeks of paid parental leave for birthing parents, plus 4 weeks unpaid
• 8 weeks of paid leave for non-birthing parents
• 100% company-paid life insurance of 2x salary (up to $525k)
• Short- and long-term disability coverage at 60% of pay
• Full pay during FMLA leave through an Adyen top-off
• Annual all-company gathering in Amsterdam and regional team events

About the company

Talon.One, an Adyen company, is an incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. It helps businesses design and deliver incentives to drive customer behavior.