Enterprise Technical Account Manager, AMER

The role

You will own the end-to-end technical integration of an API-driven platform into enterprise client ecosystems. You will manage a portfolio of accounts, troubleshoot technical issues, and partner with Engineering and Customer Success teams.

What you will do

• Own the end-to-end technical integration of the API-driven platform into each client's ecosystem
• Troubleshoot recurring technical issues and drive escalations through to resolution
• Manage a portfolio of enterprise accounts and track API usage
• Partner with Customer Success Managers and Engineering
• Design and continuously improve customer onboarding processes
• Identify new technology partnerships and integration opportunities
• Guide customers through expectation-setting conversations
• Support escalated tickets alongside the broader support team

Required qualifications

• 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, or similar technical client-facing role
• Experience owning API integrations end-to-end for enterprise-level accounts
• Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Excellent written communication skills
• Ability to explain complex topics to technical and non-technical professionals
• Stay calm, patient, and professional while managing high-stakes customer relationships
• Analytical understanding with a high focus on data-driven decision-making

Benefits

• Adyen+, a significant monthly cash benefit
• Flexible, unlimited paid time off
• 11 public holidays every year
• Medical, dental and vision coverage: 100% base plan cost for employee and 90% for dependents
• 401(k) plan with 50% company match on up to 6% of compensation
• Pre-tax FSA and commuter benefit accounts
• 16 weeks of paid parental leave for birthing parents, plus 4 weeks unpaid
• 8 weeks of paid leave for non-birthing parents
• 100% company-paid life insurance of 2x salary (up to $525k)
• Short- and long-term disability coverage at 60% of pay
• Full pay during FMLA leave through an Adyen top-off
• Annual all-company gathering at Adyen’s headquarters in Amsterdam, plus regional team events

About the company

Talon.One, an Adyen company, is an incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. It helps businesses design and deliver incentives to drive customer behavior.