Senior Revenue Operations Manager - Customer Success

The role

You will support the growth and operational effectiveness of the global Post Sales organization. You will act as a strategic partner to the VP of Customer to improve team productivity and drive customer retention and growth.

What you will do

• Drive Customer Success capacity and account coverage planning
• Own the retention, renewal, and churn forecasting rhythm
• Analyze customer lifecycle performance to identify drivers of retention, churn, and expansion
• Define and own the QBR process end to end
• Lead program management for the Post Sales team by tracking progress against OKRs
• Identify operational inefficiencies and translate them into scalable processes
• Own the operational framework for the customer lifecycle

Required qualifications

• Background in post-sales or customer success operations
• 6+ years of experience in Customer Success Operations or a closely related post-sales function within a SaaS or technology company
• At least 2 years in a senior role
• Bachelor's degree in Business, Finance, Operations, or a related field, or equivalent practical experience
• Strong working knowledge of Salesforce
• Ability to interpret CRM data and translate process or automation changes to a technical admin team
• Demonstrated experience owning customer lifecycle management, retention, and renewal forecasting, and customer health measurement
• Experience with CS capacity planning, account segmentation, and operational performance reporting
• Advanced Excel skills
• Strong analytical mindset
• Excellent communication skills

Benefits

• Adyen+, a significant monthly allowance to spend on whatever matters most to you and your wellbeing
• 28 days of paid annual leave
• €115 monthly commuting allowance when you join us in the office 3 days per week
• 25% employer contribution to your pension
• Annual all-company gathering at Adyen’s headquarters in Amsterdam
• Regional team events throughout the year
• Opportunity to connect in person at Adyen offices across 29 locations worldwide

About the company

Talon.One, an Adyen company, is an incentives engine that unifies loyalty, personalized promotions and offer management into a single platform. It helps businesses design and deliver incentives that drive real customer behavior.