Account Specialist I

The role

You will provide account opening experiences, customer support, and account maintenance. This role involves processing applications, performing due diligence, and supporting regulatory compliance.

What you will do

• Process new account applications for individual, joint, IRA, and basic entity accounts
• Review customer documentation for identity verification and CIP compliance
• Verify application information against submitted documents
• Guide and troubleshoot customers through the account opening process
• Process straightforward account maintenance requests
• Perform ongoing customer due diligence in accordance with AML regulations
• Identify and escalate potentially suspicious account activity
• Maintain accurate records of customer due diligence for audit purposes
• Provide customer support via chat, email, and phone
• Document all customer interactions in Salesforce

Required qualifications

• FINRA SIE
• Series 7
• Series 63
• Bachelor's degree or related work experience
• Experience or avid interest in the financial industry
• Detail-oriented mindset
• Basic understanding of account types or willingness to learn quickly
• Strong interpersonal skills
• Clear, professional written and verbal communication
• Extremely proficient with use of technology
• Ability to multi-task in a fast-paced environment
• Strong organizational skills

Nice to have

• Prior customer service experience, particularly in a financial services or brokerage environment

Benefits

• Performance Bonuses
• Stock Purchase Options
• Medical/Vision/Dental Benefits
• 401k Plan
• 20 Paid Vacation Days
• Additional paid vacation day the month of your birthday
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching

About the company

IG North America is home to tastytrade, tasty live, and tastyfx. The family of brands was founded in Chicago and acquired by London-based IG Group in 2021.