Director, Business Operations - Operational Excellence

The role

The Director of Business Operations focuses on operational performance, including tooling, efficiency, and cost to serve. You will partner with operational leaders to implement automation, design KPI frameworks, and lead cross-functional process redesigns.

What you will do

• Identify manual or broken workflows and lead the rollout of new tools and systems.
• Partner with Engineering, Data, and operational leaders to implement automation.
• Own the roadmap for operational tooling investments.
• Define and maintain a cost to serve model across operational functions.
• Build business cases for changes to staffing, process, or technology.
• Design KPIs, dashboards, and reporting cadences for operational teams.
• Build reporting infrastructure with the data team.
• Stand up weekly and monthly business reviews.
• Lead process redesigns spanning multiple operational teams.
• Support new product or market launches by building operational playbooks.

Required qualifications

• 8+ years of work experience, including a meaningful chunk in an operations, ops strategy, or shared services role.
• Lead complex, cross functional projects from diagnosis through implementation and measured impact.
• Build and maintain cost to serve or unit economics models.
• Design KPI frameworks and reporting systems.
• Evaluate, scope, and help implement new operational tools and systems.
• Present analyses to help leadership make decisions.
• Communicate clearly with audiences from the CEO to frontline managers.
• Work hands on with data including financial models, customer metrics, and operational dashboards.
• Engage with distributed operational teams.

Nice to have

• Prior experience in an operations, shared services, or ops strategy role, internal or consulting.
• In that role, you owned tooling and cost to serve directly, rather than advising on it from the outside.

Benefits

• Performance Bonuses
• Stock Purchase Options
• Medical/Vision/Dental Benefits
• 401k Plan
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off

About the company

IG North America is home to tastytrade, tasty live & tastyfx, a family of brands built to democratize trading and empower individual investors. The team combines startup innovation with the backing of London-based IG Group.