Director, Business Operations - Operational Excellence

The role

This role acts as a depth expert on operational performance for the Business Operations team. You will identify workflow inefficiencies, manage cost to serve models, and design KPI frameworks to drive operational efficiency.

What you will do

• Identify manual or broken workflows and lead the rollout of new tools and systems.
• Partner with Engineering, Data, and operational leaders to implement automation.
• Own the roadmap for operational tooling investments.
• Define and maintain a cost to serve model across operational functions.
• Build business cases for changes to staffing, process, or technology.
• Design KPIs, dashboards, and reporting cadences for operational teams.
• Build reporting infrastructure with the data team.
• Stand up weekly and monthly business reviews.
• Lead process redesigns across multiple operational teams.
• Support new product or market launches by building operational playbooks.

Required qualifications

• 8+ years of work experience, including a meaningful chunk in an operations, ops strategy, or shared services role.
• Ability to lead complex, cross functional projects from diagnosis through implementation.
• Ability to build and maintain cost to serve or unit economics models.
• Ability to design KPI frameworks and reporting systems.
• Ability to evaluate, scope, and help implement new operational tools and systems.
• Ability to present analyses to leadership.
• Ability to communicate clearly with audiences from the CEO to frontline managers.
• Ability to work hands on with data including financial models, customer metrics, and operational dashboards.
• Ability to engage with distributed operational teams.

Nice to have

• Prior experience in an operations, shared services, or ops strategy role, internal or consulting.
• In that role, you owned tooling and cost to serve directly, rather than advising on it from the outside.

Benefits

• Performance Bonuses
• Stock Purchase Options
• Medical/Vision/Dental Benefits
• 401k Plan
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off

About the company

IG North America is home to tastytrade, tasty live & tastyfx, a family of brands built to democratize trading and empower individual investors. The team combines startup innovation with the backing of London-based IG Group.