Global Customer Marketing Manager, San Francisco

The role

You will build and scale the global customer marketing function. You will engage customers worldwide to amplify the company's position as a trusted partner for global tax compliance.

What you will do

• Build and own Taxbit's customer marketing strategy, including customer storytelling, advocacy, and reference programs
• Leverage AI tools to scale customer marketing output
• Identify and develop high-impact customer stories like case studies, testimonials, and success narratives
• Partner with Sales and Customer Success to source and activate customer champions
• Create sales-ready customer content tailored to key verticals
• Support customer-led events, panels, webinars, and roundtables
• Partner with Growth Marketing to integrate customer content across campaigns and digital channels
• Track and measure the effectiveness of customer marketing initiatives
• Build strong relationships with key customers globally

Required qualifications

• 3+ years of experience in enterprise B2B marketing, with a focus on customer marketing or content marketing
• Proven ability to develop compelling customer narratives
• Strong cross-functional collaboration skills
• Excellent writing, storytelling, and content development skills
• Ability to operate both strategically and tactically in a fast-paced, high-growth environment
• Strong project management skills

Nice to have

• experience in fintech
• Familiarity with the digital asset, fintech, or financial services ecosystem

Benefits

• Competitive cash compensation
• Equity (RSUs)
• Competitive benefits package
• A modern 401(k) plan that includes access to crypto, financial wellness benefits, low fees and more
• Monday team lunches, snacks and drinks
• Discretionary Time Off
• Paid parental leave
• Fertility Benefit
• Autonomous work and flexibility in how work is performed

About the company

Taxbit is an innovator automating global tax reporting for the digital economy using an AI-enabled platform. The company is trusted by fintechs, marketplaces, digital asset players, Big 4 accounting firms, traditional enterprises, and government agencies.