Implementation Manager, Singapore

The role

You will serve as a trusted advisor to enterprise customers by designing, implementing, and activating Taxbit products. You will partner with exchanges, marketplaces, and FinTechs while collaborating with engineers and subject matter experts.

What you will do

• Lead customer implementations from kickoff through successful handoff to CSM/CX.
• Translate customer requirements into implementation strategies including CSV, API, SDK, and data migration.
• Serve as the bridge between customer stakeholders and internal teams.
• Identify implementation risks and develop mitigation plans.
• Coordinate with Sales, Product, Engineering, Support, and CSM/CX.
• Lead implementation meetings and provide status updates.
• Develop technical fluency in implementation architecture and data models.
• Develop scalable processes, templates, and workflows.
• Mentor and coach peers and create reusable resources.
• Leverage AI tools to streamline implementation processes.

Required qualifications

• Bachelor’s Degree in Accounting, Business, Information Systems or similar
• 4+ years of experience in technology consulting, project management, professional services or related fields
• Professional proficiency in both English and Mandarin
• Experience in enterprise architecture, including AWS, integration technologies, and APIs
• Experience working with Engineering teams
• Effective communication and customer management skills
• Strong problem solving skills and an ability to thrive amidst ambiguity
• Strong desire to work in a hyper-growth startup with a collaborative teamwork and leadership approach
• Passion for and curiosity about digital assets

Nice to have

• Background and expertise in FinTech, RegTech, or Tax & Accounting

Benefits

• Competitive cash compensation
• Equity (RSUs)
• Competitive benefits package
• Modern pension plan
• Financial wellness benefits
• Hybrid work model: 3 days in-office, 2 days remote/flexible
• Paid Time Off (PTO)
• Monday team lunches, snacks, and drinks
• Paid parental leave
• Workplace autonomy and flexibility in task execution

Before you apply

• Role is open only to candidates who currently reside in Singapore
• Must be legally authorized to work in Singapore (e.g., holders of a valid Employment Pass or Permanent Resident status)

About the company

Taxbit is an innovator automating global tax reporting for the digital economy using an AI-enabled platform. The company is backed by top-tier Silicon Valley VCs and has offices globally.