Associate Services Architect

The role

The Associate Services Architect creates, updates, and maintains technical content for the Professional Services Portfolio. This role focuses on portfolio maintenance, including updating courses, labs, and collateral as products evolve.

What you will do

• Design, draft, and update consulting service offerings, enablement content, and technical presentations
• Own update-tier fixes and content refreshes for existing courses and labs
• Create collateral for new offerings and evaluate existing content
• Deliver pre-production training sessions to evaluate product suitability
• Create live demonstration recordings for the Tenable product suite
• Perform content reviews with peers to ensure quality and alignment
• Review and validate updated course materials and lab environments
• Engage with customers and partners to analyze market trends
• Provide first-line responses to Customer Care escalations on assigned courses
• Manage assigned projects on schedule

Required qualifications

• 1–3 years of overall experience in Information Security, or equivalent training/education/services
• Working knowledge of TCP/IP networking
• Foundational understanding of Windows and Linux operating systems
• Strong written and verbal communication skills
• Strong interpersonal skills
• Able to work remotely in a self-directed manner
• Physically able to participate in training sessions, presentations and meetings

Nice to have

• Prior experience with the Tenable product suite
• Experience in technical writing, instructional design, or training delivery
• Prior experience in professional services or consulting environments
• B.S. degree in Computer Science or a related field
• Familiarity with security assessment tools such as Nessus, Kali Linux, or Metasploit
• Exposure to web application security, container security, or cloud environments (AWS/Azure)

Benefits

• medical, dental, vision, disability and life insurance
• 401(k) retirement savings with company match
• employee stock purchase plan
• employee referral program
• flexible spending accounts
• Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company-paid holidays
• health and wellness events
• community programs

About the company

Tenable is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.