Customer Success Manager

The role

The Customer Success Manager acts as a trusted advisor for strategic accounts to drive retention, expansion, and satisfaction. This role involves managing complex accounts, addressing adoption challenges, and aligning customer goals with Tenable solutions.

What you will do

• Lead the onboarding process for high-value or complex accounts.
• Build and maintain strategic relationships with senior stakeholders through regular on-site meetings.
• Own and deliver renewal and expansion strategies using a structured sales approach.
• Proactively monitor customer health metrics to identify risks and implement adoption strategies.
• Use technical knowledge of Tenable products to design tailored adoption strategies.
• Advocate for customers internally to influence product roadmaps and service enhancements.
• Collaborate with cross-functional teams to deliver customer outcomes.
• Mentor Associate and Customer Success Managers.
• Contribute to refining customer success frameworks, tools, and processes.

Required qualifications

• Based in the Greater Brisbane Area, Queensland, Australia.
• Able to visit customer sites regularly.
• Bachelor’s degree or equivalent work experience.
• 8+ years in customer-facing roles.
• 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
• Proven expertise in managing high-value SaaS or subscription-based accounts.
• Strong relationship management skills.
• Demonstrated success in meeting or exceeding renewal and expansion targets.
• Deep understanding of Customer Success best practices.
• Exceptional communication, problem-solving, and time-management skills.
• Proficiency in Salesforce.com and Google Workspace.
• Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment.

About the company

Tenable is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.