Senior Customer Success Manager

The role

This role is responsible for the renewal and expansion for existing Tenable customers in the Enterprise segment. You will cultivate stakeholder relationships and manage revenue targets through strategic account reviews and client onboarding.

What you will do

• Cultivate and maintain strong relationship with key stakeholders with our Enterprise accounts
• Responsible for renewing and expanding revenue within given client base
• Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
• Work with high value accounts in our Enterprise segment
• Conduct regular strategic account reviews to assess customer goals and align our solutions accordingly
• Conduct one-on-one and group sales presentations
• Lead the onboarding process for clients, assisting with client adoption
• Collaborate with various Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
• Proactively address challenges and work towards solutions that enhance overall customer satisfaction
• Act as an internal liaison with Support, Product and Marketing to serve as the voice of customer

Required qualifications

• BA/BS degree
• 8+ years of sales experience focused on renewal or growing existing business
• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
• Ability to adapt, overcome objections, and learn complex solutions
• Strong time management skills
• Consistent and documented track record for achieving monthly/quarterly/annual target metrics
• Exceptional oral and written communication skills
• Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
• Experience with Cybersecurity industry
• Working knowledge of Google Suite applications and Salesforce
• Detail oriented with excellent follow-up
• Ability to sit and work at a computer for extended periods of time

Benefits

• medical, dental, vision, disability and life insurance
• 401(k) retirement savings with company match
• employee stock purchase plan
• employee referral program
• flexible spending accounts
• Employee Assistance Program (EAP)
• education assistance
• parental leave
• paid time off (PTO)
• company-paid holidays
• health and wellness events
• community programs

About the company

Tenable is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk.