Senior Product Manager

The role

You will own product strategy and execution for the Patient Experience portfolio to help independent healthcare practices. You will define features, lead cross-functional teams, and use AI to reduce administrative work.

What you will do

• Define and design features on core products to solve customer problems.
• Drive Message Center forward as a core Patient Experience product.
• Partner with Engineering, Legal, and Operations on messaging compliance and reliability.
• Identify where AI and automation can reduce practice staff effort or improve patient interactions.
• Use approved AI tools to synthesize research, build prototypes, and test assumptions.
• Partner with technical teams to define AI quality measures and launch criteria.
• Perform market research including customer segments, competitor analysis, and pricing options.
• Collaborate cross-functionally to design features and processes.
• Research product positioning and provide recommendations to Product Marketing.
• Collect feedback through support issues, user acceptance tests, sales data, and customer visits.

Required qualifications

• 5+ years of experience in product, focused on software applications.
• Hands-on experience using generative AI in product work.
• Working knowledge of large language models, prompting, retrieval, and agentic workflows.
• Demonstrated success with customer-facing products and complex workflows.
• Proven track record as product manager at a successful B2B SaaS / Cloud software business.
• Agile product management experience.
• Proven track record of executing complex product initiatives with multiple stakeholders.
• Superior analytical and problem solving skills.
• Ability to structure and analyze sophisticated financial modeling.
• Ability to define business trade-offs and move through ambiguity.

Nice to have

• Experience shipping and evaluating an AI-powered product capability in production.
• Prior experience developing products in the healthcare industry.

Benefits

• Healthcare benefits
• Dell discount for work from home basics
• Gympass for health and fitness apps
• Telus Employee Assistance Program for mental health resources
• Wellness and childcare subsidy (Costa Rica)
• University/Education discount (Costa Rica)

Before you apply

• By applying for this position, you acknowledge that your interview may be recorded by Greenhouse Notetaker.

About the company

Tebra is an all-in-one EHR+ platform built for independent healthcare practices. It connects EHR software, billing, automation, telehealth, and marketing to help providers reduce admin time.