Loyalty Specialist

The role

You will take inbound requests from customers requesting to cancel and develop solutions to retain business. You will analyze customer metrics and make outbound calls to proactively address issues.

What you will do

• Deliver customer support for the Tebra product suite and services.
• Identify solutions for customer issues and work with customers to resolve them.
• Work cross-functionally with Account Management, Onboarding and Accounting teams.
• Contribute to department plans and strategy using customer insight.
• Document customer feedback regarding cancellation reasons and retention tactics in Salesforce.

Required qualifications

• 2+ years experience in customer service, support or a similar role.
• A professional and friendly demeanor.
• Keen problem solver with superb attention to detail.
• Excellent verbal and written communication skills.
• Self-learner who thrives in the opportunity to take initiative.
• A passion for energetic and fast-paced environments.
• Enjoy interfacing with customers and addressing their questions and concerns.
• Familiarity with Salesforce, Slack and Google Suite.
• A team player who is ready and willing to support the team and our customers.

Benefits

• Healthcare benefits
• Dell discount for work from home basics
• Gympass for workouts
• Telus Employee Assistance Program for mental health resources
• Wellness and childcare subsidy (Costa Rica)
• University/Education discount (Costa Rica)

Before you apply

• Tebra utilizes Greenhouse Notetaker to record and transcribe interviews.

About the company

Tebra is an all-in-one EHR+ platform built for independent healthcare practices. It connects EHR software, billing, automation, telehealth solution, and marketing.