Client Success Coordinator, Avani Media

The role

The Client Success Coordinator will own a portfolio of client accounts to deliver an excellent experience and grow relationships. This role involves account ownership, client communication, campaign coordination, reporting, and account growth.

What you will do

• Serve as the primary relationship owner and day-to-day contact for an assigned portfolio of clients.
• Understand client business objectives, target audiences, campaign requirements, KPIs, and marketing priorities.
• Lead regular client communications, status meetings, and campaign reviews.
• Set clear expectations around deliverables, timelines, responsibilities, and next steps.
• Build relationships with additional stakeholders to strengthen presence within each account.
• Own retention and growth within the assigned portfolio toward defined revenue and expansion goals.
• Proactively identify opportunities for additional campaigns, services, audiences, business units, and geographies.
• Coordinate campaign onboarding and delivery with internal teams and service partners.
• Prepare accurate, timely campaign reports and track performance against goals.
• Maintain account records in Salesforce.

Required qualifications

• 2+ years of experience in client success, account management, marketing services, campaign coordination, or a related client-facing role.
• Experience independently managing client relationships with examples of contributing to retention or account growth.
• Ability to take ownership of a portfolio and work toward defined retention and growth goals.
• Highly organized with strong attention to detail.
• Clear, professional communicator.
• Commercially minded.
• Ability to discuss budgets, renewal plans, and additional campaign opportunities.
• Ability to interpret campaign data.
• Proactive about solving problems and following up.
• Collaborative.
• Interested in B2B marketing, demand generation, and evolving buyer behavior.
• Comfortable working in a small, fast-moving team where priorities can shift.

Nice to have

• Familiarity with lead generation, content syndication, paid media, ABM, or other B2B marketing programs.
• Experience using Salesforce or another CRM to manage accounts and opportunities.
• Proficiency with Excel, Google Sheets, presentation tools, or project management systems.
• Experience coordinating work with external vendors or service partners.

Benefits

• Career Growth: mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture.
• Flexible PTO.
• Medical, dental, and vision plans.
• Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match.
• Paid Parental Leave.
• Access to Headspace and monthly fitness reimbursements.
• Pet Insurance.
• Speaker Series Bonus.
• Book Reimbursement: up to 12 books per year.

Before you apply

• Employer work visa sponsorship and support are not provided.
• Applicants must be currently authorized to work in the United States in an employer approved US state.
• Pre-employment screening required.
• Any AI-generated or incomplete application answers will be auto-rejected.

About the company

TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing research, guidance, and connections to technology brands. Avani Media is a Demand Generation Partner helping B2B marketers bring audiences, channels, media partners, data, and campaign execution together.