Collection Specialist

The role

The Collections Specialist contacts customers to ensure timely payments of accounts receivables for an assigned portfolio. This person works with station personnel to minimize the risk of write-offs and credit adjustments.

What you will do

• Perform collection activity including reviewing accounts receivable reports and performing daily analysis of balances and payments.
• Make customer service calls to minimize risk and implement solutions.
• Engage in the investigation and resolution of customer issues and inquiries.
• Plan and execute periodic calls with station personnel to review account balances.
• Prepare reporting and analysis for review by others.
• Communicate with the Credit team regarding updates needed to credit profile status/ratings.
• Submit appropriate information to third-party collection agencies upon assignment.
• Identify and communicate cash-in-advance accounts with debit balances.
• Make appropriate notations on accounts in WideOrbit.
• Run and command remote meetings with sales and local finance to review accounts.

Required qualifications

• High School Diploma or GED
• 2 years of customer service or business-to-business collections experience
• Keen ability to determine which accounts require attention and ability to prioritize actions needed each day
• Excellent written and verbal skills including superior customer service skills
• Understanding of ‘soft’ collection methods
• Strong organizational skills to plan one’s day without being provided specific actions by the supervisor
• High-level of customer service skill
• Good Excel skills with history of exporting to Excel with minor formatting of results

Nice to have

• Two or four-year degree
• Experience in a business-to-business collection environment handling hundreds of accounts primarily using AR Aging reports
• 4 or more years of experience
• Broadcast Industry experience
• Wide Orbit Software experience

Benefits

• Two medical plan options through Blue Cross Blue Shield of Texas
• Dental and eye care coverage
• Fertility, surrogacy and adoption assistance
• Disability and life insurance
• 401(k) program with 100% match on the first 4% of pay
• Nine free virtual doctor’s appointments through Teladoc
• 12 free annual therapy sessions through Spring Health
• Paid Time Off (PTO)
• Nine paid holidays per year

About the company

TEGNA Inc. is an innovative media company that serves the greater good of its communities. It is one of the most geographically diverse broadcasters in the U.S. with 64 television stations in 51 U.S. markets.