Senior Product Operations Manager

The role

The Senior Product Operations Manager will build and manage the company's metrics program. This person will design outcome models, conduct deep-dive analyses, and develop dashboards to empower product teams.

What you will do

• Partner with product leadership to design and evolve the product metrics program.
• Build and maintain a multi-variable outcome model for retention, revenue, customer health, and engagement.
• Apply statistical methods to validate metric definitions.
• Contribute to frameworks, taxonomies, and standards for metrics.
• Conduct deep-dive analyses on customer behavior and product usage.
• Deliver strategic insights and recommendations for prioritization and roadmaps.
• Translate data into narratives for executive reviews and board decks.
• Manage an analytical work backlog.
• Develop dashboards and toolkits for PMs and cross-functional teams.
• Partner with Engineering and Data teams on event tracking and data governance.

Required qualifications

• 5-8+ years in Product Operations, Product Analytics, Business Intelligence, or related roles.
• Foundation in statistical methods including regression, correlation, and predictive modeling.
• Exposure to analytics or metrics program work.
• Track record of translating complex data into actionable recommendations.
• Strong command of SQL.
• Proficiency with modern BI/analytics tools.
• Fluency with AI tools.
• Highly organized and process-oriented.
• Strategic thinker.

Nice to have

• Experience working in SaaS or platform products
• Looker proficiency

Benefits

• Remote work flexibility
• Competitive base salaries
• Flexible PTO
• Paid maternity, parental bonding, and medical leave
• Medical, Dental, Vision, and Prescription coverage
• 100% premium coverage for employees; 50% for families
• Free, confidential counseling through BetterHelp
• 401(k) with 100% employer match up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Up to $60/month toward fitness, mental health, or wellness
• $300 home office setup bonus after one year

About the company

Tekmetric is a cloud-based software company helping auto repair shops run smarter and grow faster. Founded in Houston in 2017, it provides an all-in-one platform for shop operations, payments, and customer engagement.