Product Support Specialist - Utah

The role

The Product Support Specialist will tackle customer questions via phone, chat, or email to provide solutions. This person will document bugs, collaborate with the development team, and maintain accurate records of customer interactions.

What you will do

• Tackle customer questions via phone, chat, or email
• Identify issues and guide customers toward solutions
• Document bugs and collaborate with the development team
• Update tickets, account details, and communication logs
• Stay updated on product features and industry trends
• Invite feedback from customers
• Meet or exceed performance goals
• Support teammates when needed

Required qualifications

• Minimum of 1 year of experience in a customer-facing role
• High empathy and energy
• Technically curious and forward-thinking
• Strong organization
• Excellent verbal and written communication skills
• Familiarity with basic financial and accounting concepts
• General business mindset
• Strong empathy for customers and passion for growth
• Great interpersonal skills with a problem-solver mentality
• High level of energy, drive, enthusiasm, initiative, commitment, integrity and professionalism
• Strong aptitude for quickly building rapport with customers
• Self-starter attitude with solid organizational skills and attention to detail

Nice to have

• Background in team sports, college athletics, or other high-performance team settings

Benefits

• Remote work flexibility
• Competitive base salaries
• Flexible PTO
• Paid maternity, parental bonding, and medical leave
• Medical, Dental, Vision, and Prescription coverage
• 100% premium coverage for employee; 50% for families
• Free, confidential counseling through BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Up to $60/month toward fitness, mental health, or wellness
• $300 home office setup bonus after one year of employment

About the company

Tekmetric is an all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Founded in Houston in 2017, it provides a platform to simplify operations for shop owners.