Forward Deployed Engineer, Southern Europe

The role

You will embed with enterprise customers to architect and ship production systems on Telnyx's global network. You will own technical discovery, design architecture, build POCs, and manage production go-live for voice, messaging, AI, and wireless solutions.

What you will do

• Embed with enterprise customers to understand communications workflows, AI use cases, and integration challenges
• Build and deploy custom implementations including AI Voice Assistants, Telnyx APIs, and WebRTC
• Run open-weight LLMs in customer environments or deploy self-hosted stacks
• Deploy and operate LiteLLM as the model gateway in customer environments
• Instrument and govern LLM usage through the gateway
• Wire production observability for all shipped solutions
• Design model routing strategies for real-time voice workloads
• Make the build-vs-buy case between self-hosted models and hosted APIs
• Adapt models to customer domains including prompt and RAG pipelines
• Lead POCs, pilots, and production launches

Required qualifications

• CS degree or equivalent experience
• 3+ years building and shipping production software
• Proficiency in Python, Node.js/TypeScript, and Go
• Practical understanding of production model failures like rate limits, timeouts, and concurrency
• Comfortable deploying containerized services on Kubernetes
• Experience with observability tools like Prometheus, Grafana, OpenTelemetry, Graylog, or ELK
• High-concurrency experience with Kafka, message queues, or event streams
• Experience building APIs from scratch using OpenAPI spec, REST/GraphQL, auth, and rate limiting
• Event-driven thinking and cloud-native instincts
• Exposure to SIP, WebRTC, or real-time voice/messaging systems
• Self-sufficient by default
• Customer-facing engineering experience

Nice to have

• Experience with AI voice assistants, STT/TTS, or LLM-based conversational systems
• Building eval sets for a specific domain
• Hands-on production experience with an LLM gateway
• Familiarity with the open-weight model landscape and EU sovereign AI initiatives
• Experience with an inference serving engine and sizing GPU capacity
• SQL proficiency (Postgres, MySQL, Oracle)
• ETL and data wrangling experience
• CI/CD pipeline design and automation
• Background in telecom, CPaaS, or high-growth SaaS
• Experience with sovereign or on-prem cloud deployments and EU regulatory frameworks

About the company

Telnyx is an industry leader building the future of global connectivity through a private, global, multi-cloud IP network and intuitive APIs. The company is financially stable and profitable, focusing on transforming antiquated systems through innovative connectivity solutions.